If you purchased a first-hand MCIPOLLINI® frame at an authorized dealer and have followed the instruction with correct usage and regular maintenance, along with a few procedures (mentioned below) then if the products malfunction within the warranty period you could bring the product back to the authorized dealer where the product is purchased or to the authorized distributor in the region with your “Certificate of Guarantee and Authenticity MCIPOLLINI® Product” and “MCIPOLLINI® Warranty Card”.

Diamant s.r.l. (herein after Diamant) supplies FRAME KITS (consisting of frame, fork and saddle-pillar) or BICYCLES (consisting of frame, fork, saddle-pillar and accessories) exclusively to its specialised MCIPOLLINI® dealers, complete with mechanization. Only dealers are authorised to put the product in optimal conditions for safe use, especially with regards to the calibrations of gears and brakes.

A microchip with an identification numeric code is located inside each MCIPOLLINI® frame. The microchip cannot be removed and Diamant wishes to specify that the products’ originality is ensured by distinctive marks like the microchip. We recommend the buyers to check the products’ originality before make their purchase.

The term “buyer” is refers to the final client or end consumer.


The warranty covers exclusively the FRAME KIT (consisting of frame, fork and saddle-pillar) purchased from an authorised MCIPOLLINI® dealer. In case you purchase a BICYCLE, the components installed on the bicycle/frame such as wheels, brakes, handlebar, handlebar joint, gear or any other part or component are covered by the limited warranty offered by the relative manufacturers.


MCIPOLLINI® frame is guaranteed 10 (ten) years if purchased exclusively at authorised MCIPOLLINI® dealers, free of manufacturing or material defects and if registered on website within 10 days from retail purchase. Otherwise, in case of delayed or no registration, the warranty will be valid for 2 (two) years. The paint of MCIPOLLINI® frame is guaranteed for 2 (two) years. Diamant specifies that the warranty extension on the products is not automatically guaranteed by registration and consequent confirmation receipt of registration (via email at the address specified during registration); Diamant reserves the right to check the accuracy of the data provided. In case a product is repaired or replaced under warranty free of charge, the repaired or replaced product will be covered by the original residual warranty, without any renewal or extension of the warranty validity period. If a product is replaced under warranty, the replaced product will become Diamant’s property.


The following parts/ components and facts will void the aforementioned warranty rights.

  1. Products lacking a tax document that certifies purchase (receipt/ invoice) from an authorised MCIPOLLINI® dealer; in case of purchase of second-hand parts, request a copy of the receipt/ invoice from the original first buyer in order for the warranty to be valid, which duration (in case of suitable documentation and registration as specified above) will be the one originally granted;
  2. Products with removed, altered, deleted or illegible identification codes;
  3. Normal wear (including fatigue*);
  4. Damages caused by abuse or improper use, improper assembly (e.g. wrong tightening torques), lack or improper maintenance, accidents, accidental collisions, corrosion, use of cleaning products containing aggressive agents, use of non-compatible products, improper repairs, and in general anything else that does not constitute a material or manufacturing defect;
  5. Products at the end of their useful life cycle;
  6. Damages caused by the exposure to UV rays (colour fading, yellowing, colour alteration);
  7. Damages caused by saline environment;
  8. Re-painted products (even if partially);
  9. Products used for commercial purposes;
  10. Modified, tampered or altered products;
  11. Damages caused by transport (carrier’s liability);
  12. Aesthetic defects that can be easily detected when purchasing the product;
  13. Labour to repair or replace components not assembled by Diamant.

* Fatigue is a form of wear caused by repeated stresses of minor intensity, which could cause a part to crack.

This warranty is explicitly limited to repairs or the replacement of a faulty FRAME KIT. All the components that make up the bicycle (gear, chain, brakes, levers, handlebar, wheels, pedals, pedal cranks, tires, saddle, etc.) are excluded from this warranty since they are covered by the limited warranty offered by the relative manufacturers. Diamant will not be held liable for any direct or indirect, consequent or incidental damage to people and/or objects.


The warranty rights must be exercised at your MCIPOLLINI® dealer by filling out a warranty form, showing a copy of the warranty, purchase receipt and contact information (as provided upon registration of the FRAME KIT on our website ( Your dealer will send the warranty request (including the photographs of damaged parts and frame number) to Diamant that will decide the procedures to adopt, after receiving the warranty request. The repaired or replaced product under warranty will be sent to MCIPOLLINI® dealer. Any warranty will be voided in case of non-compliance with this procedure


The “Bonus Replacement” is a service offered by Diamant, which foresees the possibility to replace your damaged MCIPOLLINI® FRAME KIT one time only. In order to exploit the service, please notify Diamant immediately about any damage to your original frame through website and send a request to replace your damaged frame with a new one (of equal or lower value compared to the original), with a discount of 10%; contact MCIPOLLINI® dealer to order a replacement frame, by providing:

  1. Original proof of purchases and your contact details (provided during registration);
  2. Photograph in .jpg format of the entire FRAME KIT or damaged part;
  3. Exhaustive description of how the accident occurred (if other vehicles were involved, please enclose a copy of the accident report presented to competent authorities).

The damaged FRAME KIT will become Diamant’s property in exchange of the discount on the new frame


This warranty does not prejudice other legal rights set out by national laws applicable in the Country where the product was purchased. If any clause of this warranty shall be voided pursuant to the aforementioned national laws, the remaining part of said clause will retain its validity and efficacy. Diamant reserves the right to apply any change or cancellation to this policy at any time, without notice.


Any dispute concerning the warranty, purchase and use of MCIPOLLINI® products will be regulated by Italian laws and the competent court will be that of the City of Mantova, Italy. 

Please note that Mcipollini reserve all right to make the final decision on each warranty frame. For any further questions please visit the Mcipollini website, and if you haven't register yet please visit




Merida Frame Lifetime Warranty


If you purchased a first-hand Merida bicycle/frame at an authorized dealer and have followed the instruction with correct usage and regular maintenance, then if the product malfunction within the warranty period you could bring the product back to the authorized dealer where the product is purchased or to the authorized distributor in the region with your "warranty card".

Effective Warranty Time period:

  • Frameset: Lifetime Warranty

※Frameset procedure: framesets are warrantied by one-for-one (same model, color, size) if the frame is discontinued the customer will be given the same grade product of the current year.

  • Frameset paints job and other parts: Given one year warranty starting the date of purchase, include: front fork, rear suspension, bearing, linkage, front/rear derailleur, shifters, front/rear hubs, rim, handlebar, stem, Seatpost, pedal, folding parts, brake levers, crankset, kickstand, mudguard, carriers etc. (all parts final decision is made by original markers)

Under the following circumstances will not be compatible with warranty service. If given service, dealers/distributor may charge labor and/or parts:

  1. Accident happens due customer failure to follow users' guide and/or maintenance.
  2. Collisions, falling from height, piling and/or stacking, stunts, and/or other external causes.
  3. Repairing and/or modify any original parts by an unauthorized dealers/distributor.
  4. Rental business user and/or non-regular user.
  5. >Consumable parts that can suffer from regular usage and natural wear and tear. Excluding to parts mentioned above. 
  6. Unable to replace/maintenance consumable goods which lead to the breakage/malfunction of other parts.
  7. Tires being puncture and hit by foreign object, which resulted in flat tires.

Special reminder:

  1. If Merida products require a warranty service, it must goes throw the Authorize Merida Distributor in order for the process to proceed: (Official Merida authorized distributor list can be found
  2. In order to protect your rights, please ask for users' guide (warranty card included) from the authorized dealers, also fill in the authorized dealers name that the product is purchased from, purchase date, model name and serial number, it must have the stamp of the authorized dealers to be effective.
  3. Failure to present valid "product's warranty card" could lose all right to warranty service. 
  4. Merida Warranty Procedures only apply to original buy who purchased from an authorized dealers/distributor, non-original buyer (second-hand bike) will not qualify Merida's warranty.
  5. Consumers modifying original parts will result in loss of warranty.
  6. Please be aware Merida has not authorized any internet or variation of distribution and/or online shop, therefore, any Merida items purchased online will not be included in the warranty.





Customer Alert

Pacific Cycle Online Global Membership


During May 2016 Pacific Cycle has officially launched the online VIP community center; it is urged that all customers who purchase a Pacific cycle (Birdy, Carryme, Carryall, Reach, IF move etc.) to sign up online in order to be eligible for 2 years’ warranty back by Pacific Cycle. By doing so, each bike will be linked to its owner with their own unique serial number (All procedures will follow from the official site ).


The online VIP community center not only allows you to get the latest news from Pacific Cycle, watch videos on how to properly fold the bike. It also allows you to upload pictures of your bike to share and it also keeps tracks of all the services/maintenance you do on the bike throughout the years.


CRM instructions eng



RockShox Authentication Notice

SRAM has seen a considerable increase in RockShox branded suspension forks sold online with the product serial number scratched off of the fork crown.

Forks with scratched off serial numbers could be potentially dangerous to use and are not covered by the SRAM Warranty. Do not ride forks that have its product serial number scratched off.

RockShox forks with scratched off serial numbers are typically purchased from an unauthorized online retailer who is shipping directly from a factory. Without an identifiable product serial number, it is impossible to distinguish a genuine RockShox fork from a counterfeit reproduction. The counterfeit fork may look like a genuine RockShox product.

Genuine RockShox forks have a unique serial number that is laser engraved on the backside of the fork crown. Each fork and corresponding serial number is cataloged as a part of SRAM’s manufacturing process. The only way to guarantee you are purchasing a genuine RockShox fork is to purchase it from an authorized dealer. Only a genuine RockShox fork has the quality, service, performance, and warranty backed by SRAM.

We value and appreciate your interest in purchasing genuine RockShox products. Please visit your local authorized RockShox dealer for assistance in choosing the right RockShox fork for you or visit us online at

Attention customers, please realize that all products under the ownership of SRAM have a unique serial number. Do not purchase any product that has its serial number scratched off. Products with its serial number is scratched off due to the act of human, willlostthe privilege of warranty or paid repair.

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